Returns & Exchanges
If you’re looking to return or exchange your order for whatever reason, we're here to help!
Returns or exchanges will be accepted within 7 days of purchase or date of delivery for a full refund to the original payment method.
After 7 days, store credit will be granted for the amount of your original purchase.
All returns/exchanges must be done within 14 days of order receipt.
Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
Discounted items are final and cannot be returned or exchanged.
Buyer will be responsible for return shipping fees or items can be exchanged at store location by appointment only.
Please email katescollection2205@gmail.com to set up an instore exchange appointment.
You may mail your returns to:
Kate's Collection
3872 Homer Bartley Road
Summer Shade, KY 42166